PRIVACY POLICY

Effective Date: June 10, 2026

1. Introduction

CSMTLGY Inc. (“Venus Nails & Spa”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, book appointments, receive services, communicate with us, or subscribe to our marketing communications.

Business Information

CSMTLGY Inc. operating as Venus Nails & Spa
438 1/2 Preston Street, 2nd Floor
Ottawa, Ontario K1S 4N4

Email: info@venusnailsspa.ca
Phone: 613-800-3162
Website: https://venusnailsspa.ca/

2. Information We Collect

We may collect the following personal information:

Identification Information

First name
Last name
Email address
Telephone number

Appointment Information

Appointment history
Service preferences
Booking details
Communication records

Health and Service Information

Where necessary for providing safe services:

Skin conditions
Allergies
Relevant medical information voluntarily disclosed by clients

Payment Information

Payment transaction details
Billing information

Payment card information is processed by secure third-party payment processors and is not stored by us unless required by law.

Marketing Information

Email subscription preferences
SMS subscription preferences
Marketing engagement data

Photos and Media

With your consent, we may collect:

Before-and-after photos
Videos
Testimonials
User-generated content

Website Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

3. How We Collect Information

We collect information through:

Appointment bookings
Fresha booking platform
Website contact forms
Online purchases
Phone calls
SMS messages
Email communications
Social media platforms
In-store forms
Customer surveys
Before-and-after photo sessions
Website analytics tools

4. How We Use Your Information

Provide Services

We may use your information to:

Schedule appointments
Deliver beauty and spa services
Maintain client records
Provide follow-up care

Communicate With You

We may send:

Appointment confirmations
Appointment reminders
Service updates
Customer support communications

Marketing Purposes

With your consent, we may send:

Promotional offers
Special events
New service announcements
Loyalty program updates
Beauty tips and educational content

Business Operations

We may use information to:

Process payments
Prevent fraud
Improve customer experience
Analyze business performance
Comply with legal obligations

5. Consent

By providing personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions.

To withdraw consent, contact:

Email: info@venusnailsspa.ca
Phone: 613-800-3162

6. SMS Marketing

By providing your mobile phone number and opting in, you consent to receive SMS messages from Venus Nails & Spa.

These messages may include:

Appointment reminders
Appointment confirmations
Service updates
Promotional offers
Marketing communications

Message frequency may vary.

Standard message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

or contact:

Email: info@venusnailsspa.ca

7. Email Marketing

If you subscribe to our email communications, you may receive:

Promotions
Service updates
Newsletters
Exclusive offers

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails; or
Contacting us directly.

8. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers, including:

Fresha
Brevo
Payment processors
Website hosting providers
Marketing providers
Analytics providers
Professional advisors
Regulatory authorities when required by law

These providers are only permitted to use information for authorized business purposes.

9. Photos, Testimonials, and Marketing Content

Separate written consent is obtained before using client photos, videos, testimonials, or treatment results for:

Website marketing
Social media
Advertising
Promotional materials

Clients may withdraw consent for future use by contacting us.

Withdrawal does not require removal of materials already published where legally permitted.

10. Minors

Services for individuals under 18 years of age require consent from a parent or legal guardian.

We do not knowingly collect personal information from minors without appropriate consent.

11. Data Security

We implement reasonable safeguards to protect personal information, including:

Secure systems
Password-protected databases
Limited employee access
Encryption where appropriate
Secure third-party platforms

No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

12. Data Retention

We retain personal information only as long as reasonably necessary to:

Provide services
Maintain business records
Meet legal obligations
Resolve disputes
Enforce agreements

When no longer required, information is securely deleted or anonymized.

13. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Understand user behavior
Measure marketing effectiveness
Enhance customer experience

Users may disable cookies through browser settings, though some website features may not function properly.

14. Access and Correction Requests

You may request:

Access to your personal information
Correction of inaccurate information
Information about how your data is used

Requests may be submitted to: